We're Hiring: Home Energy Advice Team Coordinator

We are looking for an organised and dynamic person to join the HEAT team, supporting local residents to reduce energy bills and improve their environmental impact. The ideal candidate will have good communication and people skills, and a commitment to helping residents with practical solutions for energy reduction. No experience in the energy sector is necessary.

The HEAT service, a project coordinated by Zero Carbon Guildford, delivers independent in-person energy advice to Surrey residents, through a network of trained Energy Champions. The Champions conduct in-person surveys at residents’ homes, providing bespoke high-level advice and signposting residents to grants and support that help reduce energy bills, make their homes modern, comfortable and healthy, and reduce carbon emissions across Surrey.

The project is funded through the Energy Industry Voluntary Redress Scheme until April 2027.

About the Role

• Contract: fixed term to 30th April 2027.

• Hours: 17.5 hours (2.5 days) per week, flexible working hours in agreement with the HEAT Manager, with some evening and weekend work required (this is when the majority of our home visits take place).

• Salary: £15,776 per year (pro rata, equivalent to £31,553 FTE)

• Location: hybrid working between home and ZERO, Riverside Business Centre, Walnut Tree Close, Guildford, GU1 4UG, with occasional travel to events in other parts of Surrey.

• Start date: asap (ideal start date 5th May 2026).

Job description

The HEAT Coordinator is responsible for the delivery of key project activities, including organising home energy visits, coordinating the HEAT events programme, and distributing remedial energy efficiency measures to residents. This role will report to the Home Energy Advice Team Manager.

Responsibilities:

• Coordination of home energy visits including checking eligibility, communications with householders, booking visits, coordinating with Energy Champions.

• Support with recruiting new Energy Champions.

• Organise and coordinate delivery of HEAT events programme, along with the rest of the HEAT team and Zero volunteers. Planning, booking speakers, and identifying external events to attend. 

• Support HEAT Manager with ordering and distribution of remedial measures and loft insulation. 

• Respond to enquiries by email and phone.

• Any additional work to support the project as required and agreed with the HEAT Manager.

  
  

Person specification: 

• Excellent organisational skills

• Experience in project coordination and/or reporting

• Passionate about energy reduction, tackling climate change and practical solutions to support residents.

• Good people skills and experience of customer service (particularly by email and phone).

• Proficiency in using and learning new IT systems, especially spreadsheets and databases.

• Good spoken and written English.

• Familiarity with the geography of Surrey.

No experience in the energy sector is necessary. We will provide training, and technical enquiries can be signposted to our qualified Retrofit Assessors.

The Project Coordinator will be required to undergo the same training as Energy Champions, so that they are well equipped to resolve queries. This means attending an in-person training course in the autumn, and completing a self-learn NEA Delivering High Quality Energy Advice course. (Unless the applicant holds Level 3 Energy Awareness, Domestic Energy Assessor (DEA) or equivalent qualification.) 

You will need a Disclosure and Barring Service (DBS) certificate in order to carry out the role, as well as to provide references. Zero Carbon Guildford will fund the basic DBS check. 

Benefits

• Travel expenses for work beyond your normal place of work.

• Expenses for work-related communications.

• Pension contribution.

• Annual leave: 25 days plus bank holidays (pro rata for part-time employees).

  
  

Inclusive Recruitment Statement

At Zero Carbon Guildford we believe diversity makes us stronger. We’re passionate about creating an inclusive workplace where everyone can thrive and be their authentic self.  We welcome applications from candidates of all backgrounds, experiences, and identities, including (but not limited to) race, ethnicity, gender, age, disability, sexual orientation, religion, and socioeconomic

status. 

Research shows that some candidates may self-select out of applying if they don’t meet 100% of the listed criteria. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we still encourage you to apply—you may be the right person for the job.

Privacy

We respect your privacy and are committed to protecting your personal data. Any information you provide during the recruitment process will be handled securely, used only for recruitment purposes, and never shared without your consent. For full details, please see our Privacy Policy.

How to apply

Please send your CV and a cover letter to recruitment@zerocarbonguildford.org by midnight on Thursday 9th April 2026.

Your cover letter should explain:

• Why you’d like to join our team.

• What you would bring to the role and charity.

Applications without a cover letter will not be considered.

We also invite all candidates to complete an optional equality, diversity and inclusion monitoring form. This involves sharing some information about your background. Providing this information is entirely voluntary. It will be used only for anonymous monitoring and reporting purposes to help us identify trends and ensure our recruitment practices are fair and inclusive. The information you provide will be stored securely, kept separate from your application, and will not be seen by the recruitment panel or used in any decisions about your application.

Applications will be reviewed, and shortlisted applicants will be asked to attend an interview week commencing 27th April 2026. The interviews may be in the evenings/weekend to allow for a volunteer Trustee to sit on the panel.

If there’s anything we can do to make our recruitment process more accessible to you, please get in touch—we’d love to support you.