Home Energy Advice Team | Zero Carbon Guildford

A cosy home is a healthy home

Over 2000 Surrey homes have benefitted from our Home Energy Advice Team visits since 2024. Book yours today!

Reduce Your Bills

Save money on you energy bills, and let our Energy Champions help find you energy efficiency grants

Stay Healthy

A thermally efficient home reduces the risk of damp & mould, lowering the risk of health impacts and relieving pressure on local health services

Tackle Climate Change

Join the 68% of Surrey residents who say action on climate & environment is 'extremely' or 'very important by reducing your home's emission

Support A Local Economy

We’ve trained over 100 Energy Champions across Surrey to deliver FREE in-person home energy visits through our HEAT team.

We’re an independent, fully funded service offering FREE impartial home energy advice from our trained Energy Champions - including thermal imaging, smart packs, and tailored support to help you save energy and money.

Please be aware: Some residents have reported receiving unsolicited calls offering home energy surveys or insulation. We never cold call. Our team will only contact you if you’ve reached out to us first.

If you’re unsure whether a caller is genuine, please email EnergySurveys@zerocarbonguildford.org or call 07443 870 691, and our coordinators will confirm if the person is part of our team.

BOOK ENERGY SURVEY NOW

Join over 2,000 Surrey residents who’ve already benefited from a free HEAT visit. Our trained team will discuss your energy concerns, carry out a thermal imaging survey, and send you a personalised report with energy-saving tips, available grants, and referrals for extra support - including up to 5 hours of funding help through our HEAT+ partner service.

HEAT is fully grant funded and free for eligible Surrey residents. If your home’s Energy Performance Certificate (EPC) is D or below (or you don’t have one), you’re likely eligible.

With around 300,000 Surrey homes rated D or lower, HEAT was created - with support from Surrey County Council - to help reduce emissions, improve comfort, and make homes healthier.

BOOK ENERGY SURVEY NOW

Visits last 60-90 mins
Thermal imaging during winter
Free remedial measures
Written report & recommendations
Bespoke referrals to further support

Book a Survey

Create an account on Fairer Warmth and book your FREE Energy Survey

"Many thanks for the report and extra information. We will definitely be looking into a heat pump, and the tips the surveyor recommended."

"Thank you Alice! Really appreciate the visit and follow up report/guidance. We are now looking into cavity wall insulation through the Great British Insulation Scheme and have an associated survey booked for later in the month."

"Thank you so much Alice - this has been great. Dai was awesome too...what a lovely, friendly guy!"

"Many thanks for the Home Energy Report – and for Jake visiting us recently, very insightful he was with lots of useful advice of what we can do immediately!"

"Claudio was wonderful and spent almost 90 minutes examining our house and answering our detailed questions."

"Many thanks for this detailed report. I have read through the email, email addenda and attachments and now have a clear idea as to the draughts that I can manage myself and feel that I will need to go ahead with the loft insulation in the near future."

"I think the first thing I’ve got from it is that the radiators need checking, and thermostatic valves would be a good idea."

"The report’s v useful for us - confirming a lot of what we suspected. It has stimulated us to get back in touch with a builder we’ve been lining up."

Join the HEAT team!

Get paid to learn new skills, support your community, and help Surrey residents save energy and money.

You’ll be trained to carry out thermal imaging surveys, explain how households can cut energy use, and connect them with grant support.

No experience needed - full training and checks are fully funded. To become an Energy Champion, you’ll need to:

Attend our in-person training
Complete NEA’s online course
Pass a Basic DBS check (we’ll cover the cost)
Sign a privacy agreement
Shadow an experienced Champion
Use our Lone Working Safety app

Fun, flexible, and rewarding. Join us and make a real difference!

JOIN OUT TEAM

Get paid £30 per survey completed

Travel expenses covered

Earn money whilst upskilling

Open a door to a career in energy
with hands on experience

Help residents cut their energy bills

Work around existing commitments or career

Free or Discounted Loft Insulation

Up to 25% of your home’s heat can be lost through an uninsulated loft - but we can help. Surrey residents can now get free or heavily discounted loft insulation

How It Works

Complete a short form about your loft size and current insulation.
We’ll confirm your cost (if any), send payment details, and arrange delivery.
You’ll receive instructions to install the insulation yourself.

Please note: We do not provide installation or recommend installers.

Apply Now

Eligibility

You must live in Surrey.
Your loft must have 150mm or less existing insulation.
If you qualify for the Warm Homes Local Grant, we may refer you for free installation.

Insulation Details
We supply 200mm glass mineral wool insulation (5.61m² per roll).

Costs

Council Tax Bands A–D: 6 rolls FREE, extra rolls £10 each
Bands E–F: £10 per roll
Bands G–I: £20 per roll

A cosy home is a healthy home

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