We're Hiring: Home Energy Advice Team (HEAT) Coordinator

We are looking for an organised and dynamic person to join the Home Energy Advice Team (HEAT), supporting local residents to reduce energy bills and improve their environmental impact. The ideal candidate will have good communication and people skills, and a commitment to helping residents with practical solutions for energy reduction. No experience in the energy sector is necessary.

The HEAT service, a project coordinated by Zero Carbon Guildford, delivers independent in-person energy advice to Surrey residents, through a network of trained Energy Champions. The Champions conduct in-person surveys at residents’ homes, providing bespoke high-level advice and signposting residents to grants and support that help reduce energy bills, make their homes modern, comfortable and healthy, and reduce carbon emissions across Surrey.

The project is funded through the Energy Industry Voluntary Redress Scheme until April 2027.

Job description

The HEAT Coordinator is a new role responsible for the delivery of key project activities, including organising home energy visits, coordinating the HEAT events programme in Guildford, and distributing remedial energy efficiency measures to residents. This role will report to the Home Energy Advice Team Manager.

Responsibilities:

• Coordination of home energy visits including checking eligibility, communications with householders, booking visits, coordinating with Energy Champions.

• Provide support and feedback to Energy Champions.

• Organise and coordinate delivery of HEAT events programme, along with the rest of the HEAT team and Zero volunteers. Planning, booking speakers, identifying external events to attend, supporting Zero's Communications and Marketing Manager to market events. 

• Support HEAT Manager with ordering and distribution of remedial measures and loft insulation. 

• Respond to enquiries by email and phone.

• Any additional work to support the project as required and agreed with the HEAT Manager.

Person specification 

• Excellent organisational skills

• Experience in project coordination and/or reporting

• Passionate about energy reduction, tackling climate change and practical solutions to support residents.

• Good people skills and experience of customer service (particularly by email and phone).

• Proficiency in using and learning new IT systems, especially spreadsheets and databases.

• Good spoken and written English.

• Familiarity with the geography of Surrey would be useful, but not essential.

No experience in the energy sector is necessary. We will provide training, and technical enquiries can be signposted to our qualified Retrofit Assessors.

The Project Coordinator will be required to undergo the same training as Energy Champions, so that they are well equipped to resolve queries. This means attending an in-person training course in the autumn, and completing a self-learn NEA Delivering High Quality Energy Advice course (unless the applicant holds Level 3 Energy Awareness, Domestic Energy Assessor (DEA) or equivalent qualification).

You will need a Disclosure and Barring Service (DBS) certificate in order to carry out the role, as well as to provide references. Zero Carbon Guildford will fund the basic DBS check.

Practicalities

Working hours: 2.5 days per week, flexible working hours in agreement with the HEAT Manager, with some evening and weekend work required (this is when the majority of our home visits take place).

Location: hybrid working (split between home and ZERO, Riverside Business Centre, Walnut Tree Close, Guildford, GU1 4UG), with occasional travel to events in other parts of Surrey.

Salary: £15,776.50 (FTE = £31,553)

Contract length: fixed term to 30th April 2027. Ideal start date 8th September 2025.

Leave: 25 days annual leave plus bank holidays for full time employees, prorated to working hours.

Benefits:

• Your travel expenses to a location other than your normal place of work, and expenses for work-related communications will be paid

• Pension contribution 

How to apply

Please submit your application via email to recruitment@zerocarbonguildford.org by midnight on Mon 7th July 2025.

Please include a CV and a cover letter, explaining why you would like to join our team, and what you think you can bring to the charity within this role. Your application will not be considered unless you provide us with a cover letter. 

Applications will be reviewed, and shortlisted applicants will be asked to attend an interview at ZERO (Riverside Business Centre, Walnut Tree Close, Guildford, GU1 4UG). Provisional dates for interview are Weds 23 July in the evening and Thurs 24 July in the afternoon.